Code Compliance Officer

This position oversees field inspection of existing residential, commercial and industrial properties and structures. Monitors and enforces a variety of applicable City codes, ordinances and regulations of private and public properties related to zoning, land use, building, nuisance ordinances, property maintenance, housing safety, environmental safety, and other codes as assigned. Responsible for investigating violations, resolves compliance matters with solutions, alternatives, and resources to the public with the goal of achieving compliance in an expedited manner, and initiates procedures to abate a violation and obtain compliance. Provides education and community awareness to residents, businesses, associations, and community groups as part of the Code Compliance’s citizen outreach and education efforts. Responsible for performing related duties as required. Work is performed under the general supervision of the Code Compliance Manager, and the Code Compliance Field Supervisor as assigned. Work schedule may vary subject to Department needs.  

The ideal candidate will have at least 12 months experience as a code compliance officer, able to work in the field , demonstrate the ability to interpret and enforce applicable codes, ordinances, and policies fairly and consistently.

This information is intended to be descriptive of the key responsibilities of the position.  The following functions do not identify all duties performed by the incumbent. Other duties and responsibilities will be performed as assigned.

• Enforces property maintenance and rental codes, zoning, and local ordinances by inspecting developed and vacant parcels, including the interior and exterior of buildings/structures for structural defects, by issuing notice to repair, encouraging the responsible party to remove or correct violations, and continually monitoring properties for repeat violations.
• Works resourcefully with citizens and property owners in order to achieve a high level of voluntary compliance. Mediates disputes and negotiates solutions to resolve instances of non-compliance.
• Maintains administrative duties by preparing forms and letters advising owners and tenants of violations and time requirements, preparing and maintaining inspection and related reports, ascertaining and verifying property ownership, verifying the accuracy of reports, verifying the correction of violations, and explaining the requirements of housing standards and ordinances to property owners, building contractors and other interested parties.
• Work cooperatively with other City departments and research information with internal departments, state, county, federal, and utility agencies to aid in the investigation of code violations and to promote voluntary compliance.
• Prepares correspondence, staff reports, and technical documents to communicate violations and code compliance issues to responsible parties, homeowners, business owners, property management companies, elected officials, and staff.
• Performs related duties by conducting various inspections including difficult, complex, or unusual inspections, collecting and preparing evidence for court, scheduling hearing dates, issuing summons, attending pre-court hearings, acting as a court monitor, testifying in court, documenting and reporting the results of hearings, and attending training.
• Incorporates innovative community engagement strategies to identify and address situations of hardship or other extenuating circumstances to achieve compliance.
• Performs public services by representing the department and division at civic league meetings, and interdepartmental meetings, participating in neighborhood enhancement projects and other forums to promote and explain objectives and referring issues to the appropriate division, department, or agency.
• Performs general office duties to include code case data entry, conducting research, answering phone calls and emails, tracking certified mail notices, and issuing postal mail notices.

• Formal Education/Knowledge:  Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency.  Junior college, vocational, business, technical or correspondence schools are likely sources.  Appropriate certification may be awarded upon satisfactory completion of advanced study or training.
• Experience:  Minimum one year experience in a related field.         
• Certifications and Other Requirements:  Valid Driver's License and AACE Certification in either zoning or property maintenance (must be obtained within 12 months from date of hire)
• Reading:  Work requires the ability to perform general math calculations such as addition, subtraction, multiplication, and division.
• Writing:  Work requires the ability to write research and reports, letters to citizens, concise synopsis of data, meeting notes, general correspondence, memorandums and letters.
• Managerial:  Job has no responsibility for the direction or supervision of others but may provide advice/direction to an employee with less experience/skill or tenure.
• Policy/Decision Making:  Moderate - The employee normally performs the job by following established standard operating procedures and/or policies.  There is a choice of the appropriate procedure or policy to apply to duties.  More complex work as well as decisions with more significant impacts may be reviewed prior to being finalized.
• Technical Skills:  Comprehensive Application - Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities.
• Interpersonal/Human Relations Skills:  Moderate - Interactions may involve support of controversial positions or the negotiation of sensitive issues or important presentations.  Contacts may also involve stressful, negative interactions requiring high levels of tact and the ability to respond to aggressive interpersonal interactions.

• Achieve proficiency in the Code Compliance Case Application (Accela) and all related code compliance systems.
• Achieve proficiency in the Goodyear 311 / Q-Alert (Customer Reporting Service) system.
• Accurately utilize the case-tracking spreadsheet, ensuring data consistency and integrity across systems.
• Demonstrate working knowledge of applicable codes and ordinances, including the ability to read, interpret, and enforce them in accordance with established procedures.
• Consistently apply proper enforcement processes in compliance with legal and departmental standards.
• Work effectively and collaboratively within a team environment.
• Work independently, exercise sound judgment, and engage Goodyear residents with professionalism and respect.
• Analyze and resolve issues using logical, methodical problem-solving skills.
• Identify opportunities for process improvement and proactively recommend solutions.
• Collaborate with the Code Enforcement team to develop and refine standard work procedures.
• Proactively propose ideas to enhance customer experience and address complex code enforcement challenges.
• Build and maintain positive working relationships with supporting departments, including Neighborhood Services, Police, Public Works, and Parks and Recreation.
• Thoroughly and accurately document code case activity to support successful enforcement actions.
• Meet or exceed established case investigation workload expectations.
• Demonstrate knowledge of legal procedures related to code enforcement.
• Prepare clear, professional written reports, memoranda, and correspondence as required.
• Effectively prepare, document, and present cases for court proceedings when necessary.
• Obtain ICC certification in Property Maintenance or Zoning.
• Obtain ACEA Level 1 Code Enforcement Academy certification.